At Kia Maia Care Supports, we welcome feedback and complaints from participants, families, support coordinators, and members of the community. You will not be disadvantaged in any way for raising concerns.
How to give feedback or make a complaint
You can do so in any of these ways:
- Speak with us directly — talk to your support worker, coordinator, or any team member
- Phone — 0488 938 103
- Email — Admin@kiamaiacare.com.au
- Online form — use the contact page
- Post — Port Augusta, SA, 5700
- In person — by appointment
You can ask a friend, whānau member, advocate, or independent third party to help you. Where needed, we will arrange interpreters or accessible communication formats free of charge.
What happens next
- Acknowledged — within one business day
- Reviewed — by our complaints lead, with input from anyone involved
- Resolved — we aim to resolve most complaints within 21 days, with regular updates
- Followed up — we check that the resolution is working and learnings are applied
Anonymous feedback
You can give feedback anonymously. We will still investigate where possible, although we may not be able to give you a direct response.
External bodies
If you are not satisfied with our response, or if you prefer to go directly to an independent body, you can contact:
-
NDIS Quality and Safeguards Commission
Phone: 1800 035 544 (free call from landlines)
TTY: 133 677
Web: ndiscommission.gov.au/about/complaints -
National Disability Advocacy Program — for free, independent advocacy support
Web: DSS NDAP -
Australian Human Rights Commission
Phone: 1300 656 419
Web: humanrights.gov.au
Our commitment
We will:
- Treat every complaint seriously, fairly, and confidentially
- Communicate clearly throughout the process
- Make changes when complaints reveal a need for improvement
- Never retaliate against anyone who raises a concern