Last updated: 29 April 2026
1. Who we are
Kia Maia Care Supports (ABN 30 677 262 814) is a Registered NDIS Provider. We collect and handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the National Disability Insurance Scheme Act 2013 (Cth), and the NDIS (Quality Indicators) Guidelines 2018.
2. What information we collect
We collect personal information that is reasonably necessary to provide NDIS supports and to operate our service. This may include:
- Name, contact details, date of birth, and emergency contacts
- NDIS participant number and plan information
- Health, disability, and support needs information
- Cultural background, language preferences, and communication needs
- Family, whānau, and support coordinator contact details
- Service notes, progress reports, and incident records
- Information collected through our website (forms, enquiries, referrals)
3. How we collect information
We collect information directly from you, your nominee or guardian, your support coordinator, NDIS-funded health professionals, or the NDIA where authorised. Our website may collect basic technical information such as IP address and browser type for security and performance purposes only.
4. How we use information
We use personal information to:
- Plan, deliver, and review NDIS supports
- Communicate with you, your whānau, and your support coordinator
- Meet our obligations as a Registered NDIS Provider
- Respond to enquiries, referrals, complaints, and feedback
- Improve the quality and safety of our supports
5. Disclosure of information
We may disclose information to your nominated support coordinator, health professionals, the NDIS Quality and Safeguards Commission, or the NDIA where required or authorised. We do not sell or share personal information for marketing purposes.
6. Storage and security
Your information is stored securely in access-controlled systems. We take reasonable steps to protect against unauthorised access, loss, or misuse. Records are retained for the period required by law and NDIS practice standards.
7. Your rights
You have the right to:
- Access the personal information we hold about you
- Request a correction if information is inaccurate or incomplete
- Withdraw consent for non-essential uses
- Make a complaint about our handling of your information
8. Cookies and website analytics
This website uses minimal cookies to remember accessibility preferences (such as reduced motion). We do not use third-party advertising cookies. If analytics are enabled, only de-identified usage data is collected.
9. Contact
To exercise your rights, ask a question, or make a privacy complaint, contact us at:
- Email: Admin@kiamaiacare.com.au
- Phone: 0488 938 103
- Post: Port Augusta, SA, 5700
If you are not satisfied with our response, you can contact:
- Office of the Australian Information Commissioner (OAIC) — 1300 363 992 — oaic.gov.au
- NDIS Quality and Safeguards Commission — 1800 035 544 — ndiscommission.gov.au