As a participant receiving supports from Kia Maia Care Supports, you have rights under the NDIS Code of Conduct, the NDIS Practice Standards, and broader Australian human rights law. We hold these rights at the centre of every interaction.
You have the right to
Be safe
Receive supports that are free from violence, abuse, neglect, exploitation, or discrimination.
Be respected
Be treated with dignity and respect for your individual identity, culture, gender, sexuality, religion, beliefs, and lifestyle.
Make your own decisions
Choose your supports, your providers, your goals, and how your plan is delivered. Withdraw consent at any time.
Privacy
Have your personal information kept confidential and stored securely, and to know how it is used.
Quality supports
Receive supports delivered safely, competently, and in line with best practice.
Cultural identity
Have your culture, language, whānau, and identity respected and reflected in how supports are delivered.
Speak up
Raise concerns, give feedback, or make a complaint without fear of negative consequences.
Independence
Pursue your own goals, take reasonable risks, and live the life you choose.
Advocacy
Have a support person, advocate, family member, or interpreter help you at any time.
Information
Receive clear, accessible information about your supports, costs, and any changes.
Our responsibilities
We will:
- Treat you and your whānau with respect and dignity
- Communicate clearly and on time
- Listen to your goals and shape supports around them
- Keep your information safe and confidential
- Be honest about what we can and cannot do
- Respond to feedback and complaints openly
- Continually improve our practice
If your rights are not met
You can raise concerns with our team at any time — see our Complaints & Feedback page. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or via ndiscommission.gov.au.
Easy Read & alternative formats
This page is also available in Easy Read, large print, and other accessible formats on request. Contact us at Admin@kiamaiacare.com.au or 0488 938 103.