Frequently asked questions.
A few of the things we hear most often. If your question isn't here, just ask.
How do I make a referral?
Anyone can refer — a participant, a family member, a support coordinator, or another professional. Use the Referral form, or call us. We acknowledge every referral within one business day and review fit and timing honestly.
Are you a Registered NDIS Provider?
Yes. Kia Maia Care Supports is registered with the NDIS Quality and Safeguards Commission. You can verify our registration on the Commission's provider register.
What plan types do you accept?
We work with self-managed, plan-managed, and NDIA-managed plans, as well as combinations. If you're unsure which type you have, our team or your support coordinator can help you check.
What services do you provide?
Five core supports: Daily Life Support, Community Access, Capacity Building, Supported Independent Living, and Short Term Accommodation. See our Services overview for details.
What areas do you operate in?
Our service areas are listed in the footer. If you're outside our standard catchment, contact us — we may still be able to help or refer you on.
Can my whānau / family be involved in planning?
Yes. With the participant’s consent, we work closely with whānau, family, and any support network involved. Most participants want family in the room for planning conversations.
How is cultural identity respected?
Cultural identity isn't an add-on — it shapes how we plan, communicate, and deliver supports. We hold Māori values like manaakitanga, whanaungatanga, rangatiratanga, and kotahitanga as guiding principles. Read more on our About page.
What happens after I submit a referral?
- We acknowledge within one business day
- We review fit, capacity, and timing
- We contact you with a clear next step — yes, no, or what we'd need to make it work
- If we're a fit, we plan the start together
- Support begins clearly, with a defined start date
How are concerns or complaints handled?
Every complaint is treated seriously and confidentially. See our Complaints & Feedback page for the full process. You can also go directly to the NDIS Quality and Safeguards Commission on 1800 035 544.
Are translation or accessible communication supports available?
Yes. We arrange interpreters and accessible formats (Easy Read, large print, etc.) at no cost to participants. Contact us to request these.
Didn't find what you were looking for?
Send us a message or have a quick chat with Kia Bird.